How To Book Your PetMate

If you’ve always wanted to use PetMate but never knew how, here’s a step-by-step guide to booking your first pet taxi ride!

Step 1: Download the PetMate app from App Store or Google Play.

Step 2: Sign in with your email and password or swipe to the next screen to create an account.

PetMate - Sign In

Step 3: Tell us your pet’s name and breed.


Step 4: Complete the booking form so we’ll know where and when to send our PetMate pet taxi service. Select your pick up location and destination by either marking the position on the map or keying in the address in the search box.

PetMate - Booking Form

Step 5: Click on “Get a Quote” and the fare will be indicated on the bottom left corner. To proceed, click on “Book Now”.


Step 6: Key in your phone number and remarks, if any. Once that is done, click on “Payment” to confirm your order.


Step 7: Please provide us with your credit card details and click on “Pay Now” to confirm the request. Your booking is complete and you should receive details of your PetMate driver shortly!


Changes & Cancellations: If you would like to make any changes to your booking, please contact us directly via Facebook Messenger. There are no surcharges for change of time and date. Please do make sure to contact us at least one hour before the pickup time.

If you cancel the order within 6 hours before pickup, 100% of the fare will be charged. In other cases we will charge a 10% cancellation fee if your driver has been confirmed already.

If you’ve any questions, pls contact us via Facebook Messenger or email us at

We would also like to wish everyone Gong Xi Fa Cai and may the Year of the Monkey bring you good health and prosperity!