Customer Survey Results, Featured Deals and More!


Past Event Photos

Customer Survey

We want to thank everyone who completed our Customer Survey and gave us valuable feedback. Here are the results:


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Ride Cancellations

If you need to cancel your ride, pls reach out to us via Facebook Messenger. Kindly note that cancellations made 1-6 hours prior to pickup will incur a 10% charge. If it’s less than 1 hour, 100% of the fare will be charged. For other questions, pls refer to our FAQ

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If you’re planning to book regular PetMate rides, do chat with us via Facebook Messenger to know more! And there’ll be discounts too!

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3 Things We Want You to Know, 2 Pet Events to Check Out & 1 Celebrity Sighting


Yep, that’s us next to the Dog Whisperer himself. 🙂 We’re stoked to have been the transport provider for Cesar Millan when he was here to shoot scenes for his upcoming show, Cesar’s Recruit: Asia.

Ok and now on to more pressing issues…

Housekeeping Matters

#1: Sentosa Admission Fee Charges: We regret to inform you that the Sentosa admission fee waiver for PetMate customers has ceased with immediate effect, due to a recent change in policy. Hence, if you’re booking a trip to go into Sentosa, we seek your kind understanding to make payment at the gantry. There’ll be no gantry charges if you’re booking a trip that departs from Sentosa!

#2: Temporary Removal of Return Trip Option: Our technical team is currently working on improving our system to enable a more efficient fulfillment of bookings, hence the Return Trip option will be disabled till further notice. So if you require a 2-way trip, kindly make 2 separate bookings. In the meantime, do continue to look out for our bi-monthly flashsale‬ to enjoy 15% off your trip fares!


#3: BYOC: And that’s C for Carrier by the way. Pls be reminded that we do not provide pet carriers, you’ve gotta bring your own.

Pet transportation

What’s On

From an adoption drive with carnival activities to a creative spin-off of The Amazing Race, it’s going to be one fun-filled July! Book a ride to these events with the corresponding promo code to enjoy a discount on your fare! Offer valid on event day only.

We Are Family, 2 July
? Use promo code WAF2016.

We Are Family

Sun Soakers 2016 presents The Amazing Inu Race, 9 July
Use promo code SUNSOAKERS16.

Sun Soakers The Amazing Inu Race


Featured Deals


Petmate Discount-2


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