Countdown to Pet Expo 2016

Pet Expo 2016

We are just two weeks away from the Pet Expo, have you bought your tickets yet?

The largest pet-ducational fair in Singapore, you can look forward to a host of activities such as Catification with Jackson Galaxy (host of Animal Planet’s long-running hit show My Cat From Hell), the CFA Cat Show 2016, SKC Championship Show as well as workshops on dog obedience and grooming for rabbits.

For more information: Tickets | Seminars | Workshops 

Visit Us!
If you are interested to join us as a PetMate driver or would like to know more about our dedicated pet transportation services, do stop by and visit us and maybe even win yourself a prize! Look out for the peeps in white with the distinguishable PetMate cap, stationed near the entrance of Pet Expo.

Need a Ride?
Book your pet taxi ride to the Pet Expo as early as possible, no later than one hour in advance, and remember to use the special discount code PETEXPO2016.

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Are you my PetMate driver?


You’ve made a successful pet taxi booking, what’s next? Fret not, identifying our PetMate driver is easy!

PetMate driver

  1. Driver’s name – Upon arrival, do double check that the driver’s name matches the one displayed in the app (a new feature!).
  2. PetMate Car Decal – All PetMate drivers will have a car decal on the windscreen.
  3. PetMate Cap – Our PetMate drivers will be wearing a cap (as pictured above).

Pet Expo 2016

Pet Expo Event Highlights

From 25 – 27 March, a line-up of exciting activities ranging from workshops to seminars awaits at the Pet Expo. Purchase a 3 Day Pass (only available for online purchase) to avoid missing out on all the exciting programmes happening each day.

As the official Pet Transportation Partner of Pet Expo, PetMate is offering discounts off your pet taxi ride with this promo code: PETEXPO2016. So book your ride now and bring your pet along to this not-to-be-missed event!

For more information: Tickets | Seminars | Workshops 

Limited slots available so book your tickets today! Workshop and Seminar Tickets include same day admission to Pet Expo 2016.


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You requested, we listened: The latest PetMate app update


Thanks for all your feedback, we’ve been working on refining our PetMate app to improve your user experience. And we are really excited to announce that the updated version will be launched soon, so stay tuned!

Here’s a sneak peek at what’s new:

1. Favourite Locations
You can now add your most often picked up/dropped off places for an even more hassle-free pet taxi booking!

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2. My Bookings
With this new “My Bookings” feature, you’re now able to view the status – Confirmed | Dispatching | Pending & Cancelled | Completed – of all your past and current bookings.


3. Driver’s Contact
Once a successful booking is made, the name of our PetMate driver will be indicated under “Driver” with a quick call option. Screen Shot 2016-02-28 at 7.06.02 PM

Book your ride well in advance!
To ensure that we can make the best possible preparations for you, we encourage you to book your pet taxi ride with us as early as possible, no later than one hour in advance. If you’ve any special requirements or anything that you think we should know, eg your dog has motion sickness, please also indicate this under the “Notes” portion in the booking form.

logo@2x-300x77 – PetMate is also proud to be the official pet transportation partner of the Pet Expo , Singapore’s largest pet-ducational fair, which will be held at the Singapore Expo Hall 7 from 25-27 March 2016. We hope to see you there!


How To Book Your PetMate

If you’ve always wanted to use PetMate but never knew how, here’s a step-by-step guide to booking your first pet taxi ride!

Step 1: Download the PetMate app from App Store or Google Play.

Step 2: Sign in with your email and password or swipe to the next screen to create an account.

PetMate - Sign In

Step 3: Tell us your pet’s name and breed.


Step 4: Complete the booking form so we’ll know where and when to send our PetMate pet taxi service. Select your pick up location and destination by either marking the position on the map or keying in the address in the search box.

PetMate - Booking Form

Step 5: Click on “Get a Quote” and the fare will be indicated on the bottom left corner. To proceed, click on “Book Now”.


Step 6: Key in your phone number and remarks, if any. Once that is done, click on “Payment” to confirm your order.


Step 7: Please provide us with your credit card details and click on “Pay Now” to confirm the request. Your booking is complete and you should receive details of your PetMate driver shortly!


Changes & Cancellations: If you would like to make any changes to your booking, please contact us directly via Facebook Messenger. There are no surcharges for change of time and date. Please do make sure to contact us at least one hour before the pickup time.

If you cancel the order within 6 hours before pickup, 100% of the fare will be charged. In other cases we will charge a 10% cancellation fee if your driver has been confirmed already.

If you’ve any questions, pls contact us via Facebook Messenger or email us at

We would also like to wish everyone Gong Xi Fa Cai and may the Year of the Monkey bring you good health and prosperity!