Customer Survey Results, Featured Deals and More!

 

Past Event Photos


Customer Survey

We want to thank everyone who completed our Customer Survey and gave us valuable feedback. Here are the results:

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Ride Cancellations

If you need to cancel your ride, pls reach out to us via Facebook Messenger. Kindly note that cancellations made 1-6 hours prior to pickup will incur a 10% charge. If it’s less than 1 hour, 100% of the fare will be charged. For other questions, pls refer to our FAQ


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If you’re planning to book regular PetMate rides, do chat with us via Facebook Messenger to know more! And there’ll be discounts too!

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3 Things We Want You to Know, 2 Pet Events to Check Out & 1 Celebrity Sighting

 

Yep, that’s us next to the Dog Whisperer himself. 🙂 We’re stoked to have been the transport provider for Cesar Millan when he was here to shoot scenes for his upcoming show, Cesar’s Recruit: Asia.

Ok and now on to more pressing issues…

Housekeeping Matters

#1: Sentosa Admission Fee Charges: We regret to inform you that the Sentosa admission fee waiver for PetMate customers has ceased with immediate effect, due to a recent change in policy. Hence, if you’re booking a trip to go into Sentosa, we seek your kind understanding to make payment at the gantry. There’ll be no gantry charges if you’re booking a trip that departs from Sentosa!

#2: Temporary Removal of Return Trip Option: Our technical team is currently working on improving our system to enable a more efficient fulfillment of bookings, hence the Return Trip option will be disabled till further notice. So if you require a 2-way trip, kindly make 2 separate bookings. In the meantime, do continue to look out for our bi-monthly flashsale‬ to enjoy 15% off your trip fares!

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#3: BYOC: And that’s C for Carrier by the way. Pls be reminded that we do not provide pet carriers, you’ve gotta bring your own.

Pet transportation


What’s On

From an adoption drive with carnival activities to a creative spin-off of The Amazing Race, it’s going to be one fun-filled July! Book a ride to these events with the corresponding promo code to enjoy a discount on your fare! Offer valid on event day only.

We Are Family, 2 July
? Use promo code WAF2016.

We Are Family

Sun Soakers 2016 presents The Amazing Inu Race, 9 July
? 
Use promo code SUNSOAKERS16.

Sun Soakers The Amazing Inu Race

 


Featured Deals

TownVetsPromo

Petmate Discount-2

 

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Our Partner Codes

 

If you’re booking a service or ride to any of our partners, do use the corresponding promo code to enjoy a special rate. For ride bookings, the code is only good for one-way so if you require a return trip, pls make two separate bookings.

Pet Cafes & Others

Ah B Cafe – AHB2016

CarPal – CARPALNEWBIES

Paws n Pans – PNP16

Perro Box – PERROBOXLOVER

The Barkery – BARKERY16

Happy Tails – HAPPYTAILSASIA

Groomers, Pet Supplies & Boarding Services

A Dog’s Life – DOGSLIFE2016

Animal Arts Academy – AAA16

Ginny and Friends – GINNYFRIENDS16

Nekojam – NEKOJAM16

Pet Loft – PETLOFT2016

Pawcation – PAWCATIONRIDER

Pawshake – PAWSHAKER

Pawsitive Image – PAWSITIVE16

Pet Loft – PETLOFT2016

Pets Vale – PETSVALE16

Petitudo – PETITUDO16

Pets Philosophy – PHILO16

Poodle Doodle – POODLEDOODLE16

The Loyal One – LOYALONE

The Lovely Pets – LOVELY16

The Wicked Wag – WICKED2016

The Snuggery – SNUGGERYFRIEND

Trim My Fur – TRIMMYFUR

Up For Paws – UFP16

Vets

Brighton Vet Care – BRIGHTON16

Doctors Beck & Stone – DRBNS16

Mount Pleasant Veterinary Group – MP16

The Pet Doctors – PETDOCTORS

The Joyous Vet – JOYOUS16

The Veterinary Clinic – TVCHOLLAND | TVCTAMPINES

Town Vets Animal Clinic – TOWNVETS16

The Animal Ark – ANIMALARK

Vets for Life – VETSFORLIFERV | VETSFORLIFETK

 

 

Win a $20 Perrobox Voucher | Key Points to Remember When Making a Booking

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We’re giving away 50 $20 Perrobox discount vouchers! Perrobox is a personalised subscription box containing toys, treats and other curated surprises for your pooch.

Simply book a PetMate ride from 1 to 30 June and submit this form thereafter. Winners will be announced on 4 July!


alert-icon-redMaking a Booking: Key Points to Remember

Seating Capacity

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We generally recommend no more than 2 passengers and 2 pets per car, however if there are more than 2 passengers, do mention that under the ‘Notes’ section, and we will try our best to accommodate everyone in a vehicle (advance booking of 3 days required and subject to vehicle availability).

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On that note, the final number of passengers and pets at the point of pick up must not exceed the number stated in the booking order. If you need to increase the number (humans and/or pets), pls inform us via Facebook Messenger. We wouldn’t want a cramped car, do we?  ?

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Booking Using Partner Codes

If you’re booking a ride to one of our fabulous PetMate Partners (see below) using a special discounted code, do note that the code is only good for one-way. If you require a return trip, pls make two separate bookings.


Our Partners

We offer a special per-way rate if you a book a PetMate ride to/from our Partners listed below. For more information, please contact the individual stores.

Pet Cafes

Ah B Cafe

 

 

Groomers, Pet Supplies & Boarding Services

A Dog's LifePets PhilosophyPet Loft

The Loyal One


 

 

Pets Lagoon

Poodle DoodleNeko Jam

The Snuggery

 

The Lovely Pets

 

 

Trim my fur
Petitudo

 

 

The Wicked Wag

Pawcation

Perro Box

 

 

 

Vet 

The Veterinary Clinic

 

 

 

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Upcoming Pet Events

 

Yes, you’ve heard it right! It’s going to be an eventful coming 2 weeks and PetMate is proud to an official partner of both. If you haven’t gotten your tickets yet to these fabulous pet events, what are you waiting for? ?

28 May: I WOOF IT

I Woof It Pet Event

W Singapore invites you for a walk with your furkids at Sentosa Cove on 28 May 2016. In addition, there’ll be a host of activities for all to enjoy, such as a photo booth, dental screening as well as snacks for both pawrents and furkids!

Need a Ride? ?
Book your PetMate to the event, using promo code IWOOFIT, and take 15% off your ride.

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4 June: PETS PICNIC PARTY

Pets Picnic Party

Spend a nice Saturday afternoon at Sentosa Cove with your furkids, and enjoy a picnic while overlooking the azure waters. Do stop by and visit our booth and maybe even win yourself a prize!

Need a Ride? ?
Book your PetMate to the event, using promo code PETSPICNIC16, and take 15% off your ride.

See you on 4 June!

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Win Your Ride to Pets Picnic Party, No Surcharge for Sentosa Trips & PetMate at InnovFest unBound

 

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Doggy Day Out
How does a nice picnic spot overlooking the azure waters at Sentosa Cove sound? And the best part, it’s going to be dogs galore!

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Win your free ride!
As the official partner of Pets Picnic Party, we’re giving 1 lucky winner a 2-way PetMate ride to the event (worth up to $100)!

For a chance to win, tell us why you need this ride so badly by leaving a comment on this post. The most creative answer wins!

Terms and conditions:
* Contest ends 8 May, 23:59
* Ride is valid for a maximum of 4 adults and 2 dogs
* Prize covers the entrance fee into Sentosa Cove
* Picnic pack not included
* Return trip is only valid for trips to and from Pets Picnic Party


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No Extras Charged
Want to take your pooch to Tanjong Beach in Sentosa? We understand that there’s usually a fee for cars entering Sentosa, but the good news is, PetMate does not impose a surcharge for bookings going in or out of the island! 🙂 Need any more reason to book your pet-friendly ride now?


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An Innovative Showcase
We are proud to be participating in the upcoming InnovFest unBound, the anchor event of Smart Nation Innovations. It will be a week-long series of events that showcases Asia’s most innovative developments in the media-tech sphere, and PetMate has been invited to showcase our revolutionary service and platform.

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Your Frequently Asked Questions Answered

General Information

How do I know my pet will be in good hands?
At PetMate, we are pet lovers at heart. Our drivers are either owners of pets themselves or have had prior experience handling pets as regular drivers for some of our partners. New drivers have to fulfill training hours to make sure they are equipped with dealing with your furry family. We also have a strict protocol to make sure proper procedures are in place.

How soon can my PetMate be here? Are you guys on-demand?
To ensure that we can make the best possible preparations for you, we encourage you to book your pet taxi ride with us as early as possible, no later than one hour in advance.

Where can I use my PetMate?
We are currently active in Singapore. We will add more cities soon.

When can I use PetMate?
We operate 18 hours (between 6 am and midnight) a day, 7 days a week, 365 days a year.

What if I have an emergency and I need transport asap?
Do make a booking through the app and let us know the urgency via Facebook Messenger. We will definitely try our best, but if it’s too short a notice, we can’t guarantee that a PetMate will be available.

Payment

Can I pay by cash?
No, we currently offer online payment through credit card only. You will only be charged after a successful match with a driver.

Booking

Can I request a specific PetMate?
You cannot request a specific PetMate at this time. We will always dispatch the best PetMate for the job.

Can I book a return trip on the same day?
Absolutely, if you need a return trip on the same day simply click ‘Return Trip’ in the app and indicate the time. We even offer a discount of 20% on the return.

When will I receive details of my PetMate? 
Usually, you will receive this pretty fast after your booking. Sometimes it takes a bit longer because it is possible that during peak hours drivers are more difficult to find. Just stay-tuned!

Can 2 or more humans travel together with their pet?
Yes it’s possible. As a rule of thumb, the total number of humans and pets must fit into a car comfortably. Please state the number of passengers in your booking (refer to image below). If there are more than 2 passengers, do mention it in the ‘Notes’ section (refer to next question).

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What should I write in the Notes section?
Anything that you feel would be good for us to know! Here are some examples:

  • You’re travelling with more than 2 passengers
  • Your pet has a tendency to get car sick
  • Your dog is very shy with strangers
  • The car windows have to be wound down during the journey to put your pet at ease.

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Is it compulsory for my pet to have a chaperone on the trip?
No it’s not. If your pet is travelling alone, please ensure that it’s properly leashed or put in a carrier.

How is the rate calculated?
Rates are determined by the distance and estimated time from pick-up to drop-off and the capacity of the platform.

Can I get a fare estimate before I confirm my booking?
Yes, please key in your booking details in our app and when you click on ‘Get a Quote’, the fare will be displayed before you confirm your booking. Make sure you have the latest version from the App Store or Google Play installed.

Changes & Cancellation

Can I cancel my booking?
Cancellations made more than 1 hour prior to pickup will incur a 10% charge. If it’s less than 1 hour, 100% of the fare will be charged.

Can I change the date or time of my booking?
Yes, please contact your appointed driver directly. If your driver is unable to accommodate that change, please contact us via Facebook Messenger and we’ll find a new driver for you.

Contact

I can’t seem to find a contact number on your website or app. 
Do contact us via Facebook Messenger if you require immediate assistance. Alternatively, you may also email us at salessg@petmate.me if your query is less urgent. 

PetMate Driver

How do I sign up as a PetMatedriver?
Please sign up at CarPal (our parent company) and select “pet transportation”. Have a question? Please read the FAQ. 🙂

 

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Be Part of Our Team | Jeff & Loki’s Welcome Home Pawty

 

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Join us as an Event Staff (Part-Time)!

✓ Do you have an outgoing personality and radiate positivity?
✓ Are you presentable and with a proficient command of English (Mandarin is a bonus!)?
✓ Are you 18 years old and above and a pet lover?
✓ Most importantly, are you keen to be part of our onsite marketing team at events (duties will include flyer distribution and people interaction).

Yep, that sounds like me!
If you want to be part of the fabulous PetMate team, please complete this form and we’ll be in touch with you if you’re shortlisted.


 

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Jeff & Loki, the corgi duo, will be returning to our sunny island and what better way to celebrate this momentous occasion than to have a PAWTY!

Organised by The Stumpy Legs, this welcome-home party will take place on Saturday, 9 April 2016 at 3Barks Cafe, and everyone is invited!

All Pawty participants will receive discounted PetMate ride vouchers, amongst other items from participating sponsors, in their goodie bags. On top of that, participants will stand to walk away with prizes in the lucky draw too.

As the official transport partner, PetMate is extending a 15% discount for all rides to/from the Pawty with promo code “STUMPYPAWTY“, so hurry and book your pet-friendly ride now!

Click here to RSVP.

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Contest Winners, Adopting Virtues and We’re Hiring!


Pet Expo Contest Winners

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We had a blast at Pet Expo 2016 last week and thank you once again for popping by to visit us!

We would also like to thank those who have participated in our Pet Expo contests, and here are the 3 lucky winners who will be walking away with fantastic prizes!

• Jennifer Ting
• Angie Lee
• Stella Hew

* Winners have already been contacted with regard to prize collection.


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Looking to adopt a furry companion? Adopting Virtues, an event organised by Hope For Animals is happening this Sunday 3 April at the Bishan Ang Mo Kio Park from 11am to 6pm. Not only will you get to meet the many shelter dogs who are searching for a good loving home, you can also get a caricature done with your furkid or even enjoy a picnic amidst lush greenery.

PetMate is proud to be the official transportation partner and if you need a pet-friendly ride (one-way or return) to the event, use the promo code ADOPTINGVIRTUES to enjoy 15% off your fare. So come on down and spend your Sunday afternoon at Adopting Virtues! We are sure Fido will be excited to meet new friends too!


We’re Hiring Event Staff (Part-Time)

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✓ Do you have an outgoing personality and radiate positivity?
✓ Are you presentable and with a proficient command of English (Mandarin is a bonus!)?
✓ Are you 18 years old and above and a pet lover?
✓ Most importantly, are you keen to be part of our onsite marketing team at events (duties will include flyer distribution and people interaction).

Yes, I’m keen!
If the above description suits you, please complete this form and we’ll be in touch with you if you’re shortlisted.

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Pet Expo 2016 Giveaway

What’s better than having a giveaway? Well…having 3 different giveaways that is!

Pet Expo takes place this weekend and 6 lucky winners will be walking away with prizes from @The Loyal One as well as PetMate vouchers.

Here’s how to win:

Giveaway #1: Book and Win (2 winners)
Ride bookings to/from Pet Expo during event days (March 25-27) will automatically be entered into the draw. A one-way trip counts as 1 chance, or double your chances and book a return trip.
Prizes: Each winner will get 1 dog toy + a one-time 20%-off PetMate ride voucher (valid for 60 days; T&C apply)
* Valid for bookings made from March 21 to 27, 2016.

Giveaway #2: Let’s take a Selfie (2 winners)
Simply visit us at Pet Expo (we are stationed near the entrance), follow us on Instagram, take a selfie with or without your pet(s), tag us (@petmatesingapore) and share the photo on Instagram. One entry per Instagram account.
Prizes: Each winner will get 1 dog toy + a one-time 20%-off PetMate ride voucher (valid for 60 days; T&C apply)
* Valid from March 25 to 28, 2016. Submit your entries by 23.59, March 28 2016.

Giveaway #3: On-site Driver Sign-up (2 winners)
Sign up with us as a PetMate driver at Pet Expo and you will be automatically included into the draw.
Prizes: Each winner will get 1 dog toy.
* Valid from March 25 to 27 2016.

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